The influence of innovation of braille corner service innovation on service quality and library performance
I Gede Eko Putra Sri Sentanu, Ardik Praharjo, Angraini Ayu Wulandari
The objective of this research is to discover the effect of Braille Corner Service (BCS) Innovation on Service Quality and Library Performance at Public Library and Archive Office of Malang City. The background is based on the problem of providing public facilities that are not yet accessible for persons with disabilities. BCS is a pioneer of innovation in order to provide equality for persons with the disabilities to get their rights in the field of literacy and education. The research method is quantitative with explanatory research type. The number of samples used consisted of 33 students and already had a schedule of visits to use the BCS and three librarians who served on the BCS. Data analysis used is descriptive and path analysis. The results indicate that the variables of Service Innovation of Braille Corner Service proved to have a significant effect on Quality of Service and Library Performance.