International Journal of Humanities and Social Science Research

Authors
Suranjana Chatterjee, Tusar Kanti Samanta

Abstract
Banking has transformed from the traditional brick-and mortar prototype to modern day mobile banking which has enabled the customers to reach their banks virtually through Mobile phones and avail services anywhere and at any time within the click of a button. Mobile banking has provided innovational ways of conducting balance enquiries, online fund transfers, utility payments and other services with the help of a simple mobile handset. The constant developments & improvements in the fields of Information & technology have given rise to a number of enhancements in the product & service designing and their supply in the banking sector. The use of M-Banking is increasing with the addition of multiple services provided by the Banks as the customers find it very easy to pay their electricity bills, perform mobile recharges,conduct immediate transfer of funds and much more. The launch of various Mobile banking apps like ICICI iMobile, HDFC Mobile Banking, SBI's YONO App etc. has proven to be the game changer across the globe and has forced the customers to shift to banks that provide M-Banking Services. RBI has also been promoting the digital payments through Mobile Wallets during the Covid-19 pandemic as it would ensure the social distancing norms as well as the flow of transactions at the same time without causing any exposure to the virus. This study is aimed towards identifying the growth in the online transaction during Covid-19. We have used Chow for our analysis and it shows that growth of mobile banking transaction significantly higher than previous periods.